Update - We are continuing to work on a fix for this issue.
Nov 23, 2022 - 16:34 UTC
Nov 23, 2022 - 16:34 UTC
Update - Update: On 14th November at 1500hrs UTC+0, FTX.US is now also unavailable for users to log-in, markets and order book data is no longer provided. The information on the previous update still stands.
Nov 14, 2022 - 15:29 UTC
Nov 14, 2022 - 15:29 UTC
Update - Dear FTX.com and FTX.US traders,
We have not received any concrete response from FTX about the API processing engine and we continue to follow up with the FTX team constantly. Please also know that Binance has blocked FTT deposit and will delist FTT.
Open orders and positions cannot be closed on FTX.com or FTX.US, or via 3Commas (which relies on FTX being operational). FTX has shut down withdrawals and their trading interface, including the API connection with 3Commas. Unfortunately, 3Commas has no special access to FTX and we are unable to help users withdraw funds or close open positions.
In response to this, 3Commas is removing all advertising and other mentions of FTX features from our website materials to avoid confusing our customers. Previously you could use all the features of the 3Commas Pro subscription on FTX for free, but that is no longer applicable due to the limitations they’ve imposed.
The only source of news for FTX has been infrequent posts on their Twitter pages:
https://twitter.com/FTX_Official
https://twitter.com/SBF_FTX
__________________________________________________________
Important announcement for all 3Commas users IF FTX. service is restored. By continuing to use FTX exchange for trading with 3Commas you acknowledge that:
1) FTX.com is experiencing a situation impacting the ability of their customers to conduct trades or withdraw funds
2) 3Commas has suspended the connection of FTX exchange accounts
3) 3Commas trading tools and features may not function normally due to liquidity and other technical issues on the FTX exchange
4) You make your own decisions regarding closing down active trades and open Futures positions on FTX
5) You understand that any trading with FTX is at your own risk
3Commas cannot access your funds or assist in any way with withdrawals from FTX - additionally, 3Commas cannot provide you with reports that can be used for tax filings and recommend you export your order history and current balances on your FTX accounts and sub-accounts as soon as possible in case the FTX website becomes unavailable.
During this time of uncertainty, we urge 3Commas users to be especially vigilant of scams. It is highly likely that bad actors will try to take advantage of this situation. You can read this blog - https://3commas.io/blog/3commas-security-update-october-20, to get more tips about how to protect yourself.
__________________________________________________________
We’ve selected the top questions from our user community and answered them. Here are the top questions and answers:
Q) Why am I unable to cancel FTX trades and bot deals?
A) Eventually the trades will time-out. They’ve been stuck for the past 48 hours and 3Commas has received no response from FTX exchange despite repeated attempts to communicate with them. 3Commas will continue to follow up with them and update our status page as soon as we get new information.
Q) I’m worried about account security (should I create a new 3Commas account due to the FTX issue?)
A) 3Commas user accounts were not hacked so creating a new account is not required, also you will lose your trading history and Bot settings etc. As a precaution we recommend all users enable 2FA as this will offer much better security than just a username and password.
Q) What should I do about any active FTX trades in 3Commas?
A) Cancel the trade (it may take up to 48 hours to clear from the Active Deals or SmartTrades page)
Q) Will I still be able to retrieve my FTX trading history?
A) Yes, as long as you do not delete the FTX exchange connections from 3Commas.
Q) Alameda Research is an investor in 3Commas. How does this impact 3Commas?
A) 3Commas received funding from Alameda Research as part of our Series B investment round. They are not a majority stakeholder, and we already have the cash, so there will be no operation impact to 3Commas services other than the technical issues related to trades on FTX.
Q) Does Alameda Research or FTX have access to 3Commas user info?
A) No, we do not provide user info to any exchange. We follow GDPR policies strictly, and all user info is confidentially maintained on the 3C platform.
Check the full FAQ here - https://help.3commas.io/en/articles/6735666-ftx-faq
Nov 13, 2022 - 22:50 UTC
We have not received any concrete response from FTX about the API processing engine and we continue to follow up with the FTX team constantly. Please also know that Binance has blocked FTT deposit and will delist FTT.
Open orders and positions cannot be closed on FTX.com or FTX.US, or via 3Commas (which relies on FTX being operational). FTX has shut down withdrawals and their trading interface, including the API connection with 3Commas. Unfortunately, 3Commas has no special access to FTX and we are unable to help users withdraw funds or close open positions.
In response to this, 3Commas is removing all advertising and other mentions of FTX features from our website materials to avoid confusing our customers. Previously you could use all the features of the 3Commas Pro subscription on FTX for free, but that is no longer applicable due to the limitations they’ve imposed.
The only source of news for FTX has been infrequent posts on their Twitter pages:
https://twitter.com/FTX_Official
https://twitter.com/SBF_FTX
__________________________________________________________
Important announcement for all 3Commas users IF FTX. service is restored. By continuing to use FTX exchange for trading with 3Commas you acknowledge that:
1) FTX.com is experiencing a situation impacting the ability of their customers to conduct trades or withdraw funds
2) 3Commas has suspended the connection of FTX exchange accounts
3) 3Commas trading tools and features may not function normally due to liquidity and other technical issues on the FTX exchange
4) You make your own decisions regarding closing down active trades and open Futures positions on FTX
5) You understand that any trading with FTX is at your own risk
3Commas cannot access your funds or assist in any way with withdrawals from FTX - additionally, 3Commas cannot provide you with reports that can be used for tax filings and recommend you export your order history and current balances on your FTX accounts and sub-accounts as soon as possible in case the FTX website becomes unavailable.
During this time of uncertainty, we urge 3Commas users to be especially vigilant of scams. It is highly likely that bad actors will try to take advantage of this situation. You can read this blog - https://3commas.io/blog/3commas-security-update-october-20, to get more tips about how to protect yourself.
__________________________________________________________
We’ve selected the top questions from our user community and answered them. Here are the top questions and answers:
Q) Why am I unable to cancel FTX trades and bot deals?
A) Eventually the trades will time-out. They’ve been stuck for the past 48 hours and 3Commas has received no response from FTX exchange despite repeated attempts to communicate with them. 3Commas will continue to follow up with them and update our status page as soon as we get new information.
Q) I’m worried about account security (should I create a new 3Commas account due to the FTX issue?)
A) 3Commas user accounts were not hacked so creating a new account is not required, also you will lose your trading history and Bot settings etc. As a precaution we recommend all users enable 2FA as this will offer much better security than just a username and password.
Q) What should I do about any active FTX trades in 3Commas?
A) Cancel the trade (it may take up to 48 hours to clear from the Active Deals or SmartTrades page)
Q) Will I still be able to retrieve my FTX trading history?
A) Yes, as long as you do not delete the FTX exchange connections from 3Commas.
Q) Alameda Research is an investor in 3Commas. How does this impact 3Commas?
A) 3Commas received funding from Alameda Research as part of our Series B investment round. They are not a majority stakeholder, and we already have the cash, so there will be no operation impact to 3Commas services other than the technical issues related to trades on FTX.
Q) Does Alameda Research or FTX have access to 3Commas user info?
A) No, we do not provide user info to any exchange. We follow GDPR policies strictly, and all user info is confidentially maintained on the 3C platform.
Check the full FAQ here - https://help.3commas.io/en/articles/6735666-ftx-faq
Nov 13, 2022 - 22:50 UTC
Identified - FTX.com’s API and Order Processing engine is not responding to requests.
Please manage your active orders and positions on the FTX.com website or mobile app, with the future of FTX.com being uncertain, please exercise caution if you are still trying to actively trade on this exchange.
Nov 12, 2022 - 12:29 UTC
Please manage your active orders and positions on the FTX.com website or mobile app, with the future of FTX.com being uncertain, please exercise caution if you are still trying to actively trade on this exchange.
Nov 12, 2022 - 12:29 UTC
3Commas Systems Status
Operational
3Commas Web User Interface Status
?
Operational
Mobile App status
?
Operational
Processing
?
Operational
Payment Processing Gateways
Operational
Exchanges API
Major Outage
Binance.com API
Operational
Binance Futures API
Operational
BitMex API
Operational
Bybit API
Operational
Coinbase Pro API
Operational
Kraken API
Operational
FTX API
Major Outage
Binance.US API
Operational
KuCoin API
Operational
Bittrex API
Operational
Bitfinex API
Operational
Bitstamp API
Operational
Huobi Global API
Operational
OKX API
Operational
Deribit API
Operational
Gate.io API
Operational
Gemini API
Operational
Crypto.com API
Operational
3Commas Tools
Operational
DCA bot deals
?
Operational
SmartTrade deals
?
Operational
GRID bot deals
?
Operational
Terminal deals
?
Operational
Options bot deals
?
Operational
HODL bot deals
Operational
Paper Trading
Operational
Signals
Operational
Marketplace signals
?
Operational
TradingView signals
?
Operational
Technical analysis (RSI, ULT, BB, MFI, CCI)
?
Operational
QFL
?
Operational
Notifications
Operational
Telegram Bot (Xcommas)
?
Operational
Email Notifications
?
Operational
Mobile apps Notifications
?
Operational
Website Notifications
?
Operational
API for developers
?
Operational
3Commas Wallet
?
Operational
3Commas Support and Help Centre
?
Operational
Support Web Messenger
?
Operational
Support Mobile App Messenger
?
Operational
Help Centre
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.