Problems with Custom TradingView Signals (receiving TradingView alerts)
Update - Dear Traders,

The team has applied several fixes that helped to resolve most of the signal reception issues, and we will continue to monitor the situation.

Meanwhile, the issue may be present for a small number of signals. If you have encountered it, please provide our Support Team with detailed information so we can properly investigate the cause.

Thank you for your patience.
Nov 26, 2024 - 11:23 UTC
Monitoring - Dear Traders,

A fix has been implemented and we are monitoring the situation closely.
Please contact our support team if you are still facing issues with Custom TradingView Signals.

Thank you for your patience.
Nov 14, 2024 - 10:04 UTC
Investigating - Dear Traders,

Some users reported issues where their DCA/Signal bot signals from Tradingview may not have been received by 3Commas, as a precaution, our team has applied an update to mitigate any potential issues while the matter is being investigated further.

Thank you for your patience.
Nov 13, 2024 - 11:19 UTC
Uptime over the past 90 days. View historical uptime.
3Commas Systems Status Operational
90 days ago
99.92 % uptime
Today
3Commas Web User Interface Status ? Operational
90 days ago
99.9 % uptime
Today
Mobile App status ? Operational
90 days ago
99.9 % uptime
Today
Processing ? Operational
90 days ago
99.9 % uptime
Today
Payment Processing Gateways Operational
90 days ago
100.0 % uptime
Today
Exchanges API Operational
90 days ago
99.99 % uptime
Today
Binance.com API Operational
90 days ago
100.0 % uptime
Today
Binance Futures API Operational
90 days ago
100.0 % uptime
Today
Binance Futures EEA API ? Operational
90 days ago
100.0 % uptime
Today
Binance.US API Operational
90 days ago
100.0 % uptime
Today
Bitfinex API Operational
90 days ago
100.0 % uptime
Today
Bitget API Operational
90 days ago
100.0 % uptime
Today
Bitstamp API Operational
90 days ago
100.0 % uptime
Today
Bybit API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced API Operational
90 days ago
99.9 % uptime
Today
Gate.io API Operational
90 days ago
100.0 % uptime
Today
Gemini API Operational
90 days ago
100.0 % uptime
Today
HTX API Operational
90 days ago
100.0 % uptime
Today
Kraken API Operational
90 days ago
99.97 % uptime
Today
KuCoin API Operational
90 days ago
100.0 % uptime
Today
OKX API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced Perpetual Futures Operational
90 days ago
100.0 % uptime
Today
3Commas Tools Operational
90 days ago
99.98 % uptime
Today
Signal Bot (Beta) Operational
90 days ago
100.0 % uptime
Today
DCA bot deals ? Operational
90 days ago
100.0 % uptime
Today
SmartTrade deals ? Operational
90 days ago
100.0 % uptime
Today
GRID bot deals ? Operational
90 days ago
100.0 % uptime
Today
Terminal deals ? Operational
90 days ago
100.0 % uptime
Today
Options bot deals ? Operational
90 days ago
100.0 % uptime
Today
Demo (Paper) Trading Operational
90 days ago
99.91 % uptime
Today
Signals Operational
90 days ago
100.0 % uptime
Today
Marketplace signals ? Operational
90 days ago
100.0 % uptime
Today
TradingView signals ? Operational
90 days ago
100.0 % uptime
Today
Technical analysis (RSI, ULT, BB, MFI, CCI) ? Operational
90 days ago
100.0 % uptime
Today
QFL ? Operational
90 days ago
100.0 % uptime
Today
Custom TradingView Webhook Signals ? Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
99.71 % uptime
Today
Telegram Bot (Xcommas) ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
98.87 % uptime
Today
Mobile apps Notifications ? Operational
90 days ago
100.0 % uptime
Today
Website Notifications ? Operational
90 days ago
100.0 % uptime
Today
3Commas Asset Manager Operational
90 days ago
100.0 % uptime
Today
Asset Manager Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Client Portal ? Operational
90 days ago
100.0 % uptime
Today
API for developers ? Operational
90 days ago
99.9 % uptime
Today
3Commas Support and Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Support Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Support Mobile App Messenger ? Operational
90 days ago
100.0 % uptime
Today
Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025
Intercom: Planned maintenance – 3Commas Support Chat widget, Emails and Help Center – 4th April 0300-0400hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 03:00 UTC
Scheduled - Dear Traders,

Our support provider, Intercom, will be performing scheduled maintenance on April 4th between 03:00 and 04:00 UTC. During this time, there may be degraded performance across Intercom tools, affecting email, message, and notification processing, as well as access to the 3Commas Help Center.

If you experience any issues with these services during this period, please wait until the maintenance is complete.

Thank you for your patience and understanding.

More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02
Apr 3, 11:20 UTC
Apr 3, 2025

No incidents reported.

Apr 2, 2025
Gate.io: Scheduled Spot Trading Engine Upgrade – 02nd April 1600-1630hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 2, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the spot trading engine at 16:00 – 16:30hrs UTC on 02nd April, 2025.
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on the Gate.io website, here: https://www.gate.io/announcements/article/44229
Apr 2, 08:21 UTC
Apr 1, 2025
Coinbase Advanced: Degraded Performance 01st April between 1619-1714hrs UTC
Resolved - Dear Traders,

We have become aware that Coinbase reported degraded performance when trading on Advanced Trade on April 01st at 16:19 UTC.

As of 17:14hrs UTC 01 April, the issue has been resolved.

Coinbase reported the issue on their Status Page: https://status.coinbase.com/incidents/n5m97b8fqb79
Apr 1, 12:00 UTC
Gemini: Scheduled Maintenance - Full Exchange Maintenance – 02nd April 0130-0230hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 1, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:30 UTC
Scheduled - Dear Traders,

Gemini Exchange has announced that a scheduled maintenance will take place on 02nd April between 01:30 and 02:30 UTC. During this time, all services will be unavailable. Please plan your trading accordingly and review your trades on the exchange if necessary.

More information can be found here: https://status.gemini.com/incidents/bhkl762dl9qm
Apr 2, 01:30 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025
Issue with 3Commas Support Chat widget and Help Center – 30th March 0906–0921hrs UTC
Resolved - Dear Traders,

You may have experienced an issue while using the 3Commas Support Chat widget and accessing our Help Center on March 30 between 09:06 and 09:21 UTC.

The Intercom team has now resolved the incident, and access has been restored.

Thank you for your patience and understanding.

More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01JQK5HA806TDM3BXHDD25DGVK
Mar 30, 09:00 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Gemini: Scheduled Maintenance – Trading Engine – 28th March 1740-1841hrs UTC
Resolved - Dear Traders,

On March 28 at 17:40 UTC, Gemini Exchange announced that scheduled maintenance of the trading engine would be conducted effective immediately. Trading during the period of the works was unavailable.

The maintenance had been completed by 18:41 UTC.

Information can be found here: https://status.gemini.com/incidents/wlf9npcxxj0p
Mar 28, 13:30 UTC
Kraken: Scheduled Website and API Maintenance - 28th March 0800-0815hrs UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 08:00 UTC
Scheduled - Dear Kraken Traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 28th March between 08:00hrs to 08:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.
Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/7t05yxw3c915
Mar 27, 11:26 UTC
Gemini: REST, FIX and Websockets API Maintenance - 28th March 0200-0300hrs UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 02:00 UTC
Scheduled - Dear Gemini Traders,

The Gemini Exchange REST, FIX and Websockets APIs will be undergoing maintenance on 27th March, 02:00 to 03:00hrs UTC, and be unavailable for approximately 60 minutes. Customers may experience brief delays processing events via REST, FIX and Websockets endpoints.

Please note that this is a rough estimate and the precise time when services return may change slightly. Users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.

More information can be found here: https://status.gemini.com/incidents/fn8c8snmknw3
Mar 27, 16:19 UTC
Mar 27, 2025
Kraken: Scheduled Website and API Maintenance - 27th March 0800-0815hrs UTC
Completed - The scheduled maintenance has been completed.
Mar 27, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 UTC
Scheduled - Dear Kraken traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 27th March between 08:00hrs to 08:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.
Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/fylz01qvnfxr
Mar 25, 13:54 UTC
3Commas: Delay on trades and bots processing – 27th March 0700–0926hrs UTC
Resolved - Dear Traders,

We became aware that some users may have experienced a significant delay in trades and bot processing on March 27th from 07:00 to 09:26 UTC.

The incident has now been resolved.

Thank you for your understanding and patience!
Mar 27, 03:00 UTC
Paddle.com: Some customers may have experienced issues with checkout – 27th March 0624–1050hrs UTC
Resolved - Dear Traders,

Our payment processing partner, Paddle.com, has reported that some customers may experience issues at checkout on March 27th starting from 06:24 till 10:50 UTC.

Currently, the root cause has been fixed and their team is closely monitoring the platform to ensure stability.

Thank you for your patience!
Mar 27, 02:00 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Bitstamp: Scheduled maintenance – 23rd March 0830–1030hrs UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:30 UTC
Scheduled - Dear Bitstamp Traders,

We have been made aware that Bitstamp will conduct a scheduled maintenance on 23rd March 2025 from 08:30 till 10:30 UTC. During this time, the website and trading platforms won’t be available.

Please plan your trading accordingly and review your trades on the exchange if necessary.

If you have any urgent concerns, reach out to your account manager or email support@bitstamp.net.
For updates, follow Bitstamp on their X channel.

Please remember, you can review the latest status of 3Commas, including our supported exchanges, for planned and unplanned maintenance notifications at: status.3commas.io
Mar 20, 12:20 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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