Identified - What's happening?
Between June 11th and June 18th, 2025, OKX is migrating EEA-based users who previously accessed OKX via their global website to a new localized platform: my.okx.com.

As a result of this change, the internet endpoints used by 3Commas to communicate with OKX for EEA users will no longer function as expected. These updated addresses are not yet supported by 3Commas.
Our team is actively working to implement compatibility, with support expected by June 21st, 2025.

❓ Am I Affected?
If your OKX account was created in an EEA country, you are likely affected. OKX directly emailed affected users, so please check your email inbox (and spam folder) for any communications from OKX confirming the migration.

EEA countries include:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Plus EFTA countries: Iceland, Liechtenstein, and Norway

⚠ Impact on Trading
3Commas will temporarily lose the ability to place, modify, or cancel orders on migrated OKX EEA accounts. Users may experience a service disruption during this transition window.

✅ Recommended Actions
Between June 11th and June 21st, we advise all affected users to:
* Monitor Your Trades: Keep a close eye on any open positions via my.okx.com, as 3Commas will be unable to take trading actions during this period if you OKX account is migrated.
* Act Directly on OKX: Log in to your OKX EEA account to manually adjust or manage your trades if needed.
* Stay Updated: We will post updates and resolution confirmation via this Status Page. Support for the new OKX infrastructure is anticipated by June 21st, 2025.

🙏 We’re Here to Help
We understand this may cause disruption, and we appreciate your patience. These changes are required by OKX to enhance service for EEA users. If you have any questions, please don’t hesitate to reach out — our support team is ready to assist.

Jun 10, 2025 - 14:36 UTC
Update - We are continuing to monitor for any further issues.
May 05, 2025 - 12:50 UTC
Update - Dear Traders,

The team has applied several fixes that helped to resolve most of the signal reception issues, and we will continue to monitor the situation.

Meanwhile, the issue may be present for a small number of signals. If you have encountered it, please provide our Support Team with detailed information so we can properly investigate the cause.

Thank you for your patience.

Nov 26, 2024 - 11:23 UTC
Monitoring - Dear Traders,

A fix has been implemented and we are monitoring the situation closely.
Please contact our support team if you are still facing issues with Custom TradingView Signals.

Thank you for your patience.

Nov 14, 2024 - 10:04 UTC
Investigating - Dear Traders,

Some users reported issues where their DCA/Signal bot signals from Tradingview may not have been received by 3Commas, as a precaution, our team has applied an update to mitigate any potential issues while the matter is being investigated further.

Thank you for your patience.

Nov 13, 2024 - 11:19 UTC
3Commas Systems Status Operational
90 days ago
99.96 % uptime
Today
3Commas Web User Interface Status ? Operational
90 days ago
99.9 % uptime
Today
Mobile App status ? Operational
90 days ago
99.9 % uptime
Today
Processing ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Gateways Operational
90 days ago
100.0 % uptime
Today
J2TX KYC Gateway ? Operational
90 days ago
100.0 % uptime
Today
Exchanges API Degraded Performance
90 days ago
99.62 % uptime
Today
Binance.com API Operational
90 days ago
100.0 % uptime
Today
Binance Futures API Operational
90 days ago
100.0 % uptime
Today
Binance Futures EEA API ? Operational
90 days ago
100.0 % uptime
Today
Binance.US API Operational
90 days ago
100.0 % uptime
Today
Bitfinex API Operational
90 days ago
100.0 % uptime
Today
Bitget API Operational
90 days ago
100.0 % uptime
Today
Bitstamp API Operational
90 days ago
100.0 % uptime
Today
Bybit API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced API Operational
90 days ago
100.0 % uptime
Today
Gate.io API Operational
90 days ago
100.0 % uptime
Today
Gemini API Operational
90 days ago
94.15 % uptime
Today
HTX API Operational
90 days ago
100.0 % uptime
Today
Kraken API Operational
90 days ago
99.92 % uptime
Today
KuCoin API Operational
90 days ago
100.0 % uptime
Today
OKX API Degraded Performance
90 days ago
100.0 % uptime
Today
Coinbase Advanced Perpetual Futures Operational
90 days ago
100.0 % uptime
Today
3Commas Tools Operational
90 days ago
100.0 % uptime
Today
Signal Bot (Beta) Operational
90 days ago
100.0 % uptime
Today
DCA bot deals ? Operational
90 days ago
100.0 % uptime
Today
SmartTrade deals ? Operational
90 days ago
100.0 % uptime
Today
GRID bot deals ? Operational
90 days ago
100.0 % uptime
Today
Terminal deals ? Operational
90 days ago
100.0 % uptime
Today
Options bot deals ? Operational
90 days ago
100.0 % uptime
Today
Demo (Paper) Trading Operational
90 days ago
100.0 % uptime
Today
Signals Operational
90 days ago
99.97 % uptime
Today
Marketplace signals ? Operational
90 days ago
99.94 % uptime
Today
TradingView signals ? Operational
90 days ago
100.0 % uptime
Today
Technical analysis (RSI, ULT, BB, MFI, CCI) ? Operational
90 days ago
100.0 % uptime
Today
QFL ? Operational
90 days ago
100.0 % uptime
Today
Custom TradingView Webhook Signals ? Operational
90 days ago
99.94 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Telegram Bot (Xcommas) ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Mobile apps Notifications ? Operational
90 days ago
100.0 % uptime
Today
Website Notifications ? Operational
90 days ago
100.0 % uptime
Today
3Commas Asset Manager Operational
90 days ago
99.93 % uptime
Today
Asset Manager Dashboard ? Operational
90 days ago
99.93 % uptime
Today
Client Portal ? Operational
90 days ago
99.93 % uptime
Today
API for developers ? Operational
90 days ago
99.93 % uptime
Today
3Commas Support and Help Centre ? Operational
90 days ago
99.99 % uptime
Today
Support Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Support Mobile App Messenger ? Operational
90 days ago
99.99 % uptime
Today
Help Centre ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Completed - The scheduled maintenance has been completed.
Jun 12, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 UTC
Scheduled - Dear Kraken traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 12th June between 07:00hrs to 07:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.

Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/gts4hkcq9ydk

Jun 10, 11:33 UTC
Resolved - Dear Traders,

Some users may have experienced issues receiving custom TradingView signals for DCA bots on the 12th of June from 6:00 UTC to 11:30 UTC. Our dev team has found the issue and implemented a fix.

Thank you for your understanding!

Jun 12, 05:00 UTC
Jun 11, 2025
Resolved - Dear Traders,

We have become aware that Coinbase reported degraded performance when trading on Advanced Trade on June 11th at 17:38 UTC.

As of 18:32hrs UTC 11th June, the issue has been resolved.

Coinbase reported the issue on their Status Page: https://status.coinbase.com/incidents/y7dly25gz9p6

Jun 11, 13:30 UTC
Resolved - This maintenance has been completed as of 12:00 UTC.
Jun 11, 12:00 UTC
Identified - Dear Traders,

Our payment processing partner, Paddle.com, announced earlier today that they are performing scheduled database maintenance on their payment system on June 11th from 07:00 to 12:00 UTC. The maintenance will take approximately 5 hours, during which time some customers may experience brief interruptions during checkout.

Maintenance is currently underway.

You can read more about it here: https://status.io/pages/maintenance/58b845a59243e72262001ccf/6835c64f909a120588c44814

Jun 11, 08:31 UTC
Jun 10, 2025
Resolved - The necessary monitoring following the recent maintenance has been completed as of 15:13 UTC. All systems are fully operational and performing as expected.
Jun 10, 17:02 UTC
Monitoring - Maintenance is complete, and the exchange team is closely monitoring for any issues.
Jun 10, 13:44 UTC
Investigating - Dear Traders!

Bitfinex reported that they are performing network maintenance, which may temporarily affect connectivity and accessibility to the platform.

More information can be found here: https://bitfinex.statuspage.io/incidents/xkfs3lgbjr4b

Jun 10, 11:28 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 16:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the USDT & BTC margin perpetual contracts from 16:00 - 16:10 UTC on 10 June, 2025
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on Gate.io website, here: https://www.gate.com/announcements/article/45499

Jun 10, 06:50 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:30 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST API will undergo maintenance on June 10, from 07:30 to 08:00 UTC, lasting approximately 30 minutes. Customers may experience brief timeouts when executing orders during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/ztn7stj8ksc7

Jun 10, 06:47 UTC
Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 16:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the USDT & BTC margin perpetual contracts from 16:00 - 16:10 UTC on 09 June, 2025
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on Gate.io website, here: https://www.gate.com/announcements/article/45471

Jun 9, 08:52 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - This incident has been resolved.
Jun 6, 14:26 UTC
Update - Dear Traders!

Gemini has recently updated the API key protection. To keep your bots running smoothly, all users are required to update their Gemini API settings by May 31.

Good news: 3Commas now supports IP whitelisting for Gemini!

You need to edit your existing Gemini API key, select “Trusted IPs Only” under allowlist, and copy the IP address listed in your 3Commas account to Gemini.

No changes are required in 3Commas – only on the Gemini website.
Need help with this? Please check out our updated guides:
Gemini API Settings Update: https://help.3commas.io/articles/11426954
More about security on 3Commas: https://help.3commas.io/articles/4456595

If you need further help, please contact our support team using the chat messenger when logged in to your 3Commas account.

Thank you for your cooperation!

May 30, 11:09 UTC
Identified - Dear Gemini and 3Commas traders,

Gemini have announced that on May 31st, they will disable the trading permissions of API keys that you have connected to 3rd party systems, including 3Commas.

In order for your bots and trades to not suffer disruption, it is important to:

Login to your Gemini exchange account via the Gemini web site

Edit your API key permissions and selected the “Unrestricted IP address” option

If you require further assistance, please visit our Help Article https://help.3commas.io/articles/11426954 for more detailed information for the required steps, or reach out to our support team using the chat messenger when logged-in to your 3Commas account.

Thank you for your cooperation!

May 22, 15:10 UTC
Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:00 UTC
Scheduled - Dear Kraken traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 05th June between 07:00hrs to 07:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.

Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/2sr5phr430b8

Jun 3, 14:56 UTC
Jun 4, 2025

No incidents reported.

Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the spot trading engine at 16:00 – 16:30hrs UTC on 03rd June, 2025.
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on the Gate.io website, here: https://www.gate.io/announcements/article/45354

Jun 3, 08:23 UTC
Jun 2, 2025

No incidents reported.