The team has applied several fixes that helped to resolve most of the signal reception issues, and we will continue to monitor the situation.
Meanwhile, the issue may be present for a small number of signals. If you have encountered it, please provide our Support Team with detailed information so we can properly investigate the cause.
Thank you for your patience.
Nov 26, 2024 - 11:23 UTC
Monitoring - Dear Traders,
A fix has been implemented and we are monitoring the situation closely. Please contact our support team if you are still facing issues with Custom TradingView Signals.
Thank you for your patience.
Nov 14, 2024 - 10:04 UTC
Investigating - Dear Traders,
Some users reported issues where their DCA/Signal bot signals from Tradingview may not have been received by 3Commas, as a precaution, our team has applied an update to mitigate any potential issues while the matter is being investigated further.
Thank you for your patience.
Nov 13, 2024 - 11:19 UTC
Resolved -
This incident has been resolved.
Apr 25, 13:07 UTC
Monitoring -
Dear Traders,
Our support provider, Intercom, reported a major outage on April 25th between 12:06 and 12:13 UTC. During this time, all Intercom tools were down, affecting the processing of emails, messages, notifications, and access to the 3Commas Help Center.
At the moment, a fix has been implemented, and the team is monitoring for recovery.
Our support system provider, Intercom, reported a full outage on their platform. Due to this outage, you may have experienced an issue while using the 3Commas Support Chat widget and accessing our Help Center on April 24 between 21:07 UTC and 21:18 UTC.
The Intercom team has resolved the incident, and all services are restored to normal functionality.
Completed -
The scheduled maintenance has been completed.
Apr 24, 16:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 UTC
Scheduled -
Dear Traders,
Gate.io have announced scheduled maintenance to upgrade and optimize the USDT & BTC margin perpetual contracts from 16:00 - 16:10 UTC on 24 April, 2025 It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.
Completed -
The scheduled maintenance has been completed.
Apr 24, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 UTC
Scheduled -
Dear Gemini Traders,
The Gemini exchange REST, FIX and Active Trader APIs will undergo maintenance on April 24, from 07:00 to 08:00 UTC, lasting approximately 60 minutes. Customers may experience brief delays processing events during that period.
Please note that this is a rough estimate and the precise time when services return may change slightly.
Completed -
The scheduled maintenance has been completed.
Apr 23, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:30 UTC
Scheduled -
Dear Gemini Traders,
The Gemini exchange REST, FIX and Websockets APIs will undergo maintenance on April 23, from 21:30 to 23:00 UTC, lasting approximately 90 minutes. Customers may experience brief delays processing events during that period.
Please note that this is a rough estimate and the precise time when services return may change slightly.
Completed -
The scheduled maintenance has been completed.
Apr 23, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled -
Dear Traders,
Gate.io have announced scheduled maintenance to upgrade and optimize the spot trading engine at 16:00 – 16:30hrs UTC on 23rd April, 2025. It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.
Completed -
The scheduled maintenance has been completed.
Apr 22, 08:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 UTC
Scheduled -
Dear Kraken traders,
Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 22nd April between 08:00hrs to 08:15hrs UTC.
Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time. Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
Bitfinex reported experiencing connectivity issues with the platform on April 18 at 23:28 UTC. The problem was fixed on April 19 at 03:31 UTC, and the incident is currently considered resolved.
Completed -
The scheduled maintenance has been completed.
Apr 17, 08:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 UTC
Scheduled -
Dear Kraken Traders,
Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 17th April between 08:00hrs to 08:15hrs UTC.
Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time. Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.