Problems with Custom TradingView Signals (receiving TradingView alerts)
Update - We are continuing to monitor for any further issues.
May 05, 2025 - 12:50 UTC
Update - Dear Traders,

The team has applied several fixes that helped to resolve most of the signal reception issues, and we will continue to monitor the situation.

Meanwhile, the issue may be present for a small number of signals. If you have encountered it, please provide our Support Team with detailed information so we can properly investigate the cause.

Thank you for your patience.
Nov 26, 2024 - 11:23 UTC
Monitoring - Dear Traders,

A fix has been implemented and we are monitoring the situation closely.
Please contact our support team if you are still facing issues with Custom TradingView Signals.

Thank you for your patience.
Nov 14, 2024 - 10:04 UTC
Investigating - Dear Traders,

Some users reported issues where their DCA/Signal bot signals from Tradingview may not have been received by 3Commas, as a precaution, our team has applied an update to mitigate any potential issues while the matter is being investigated further.

Thank you for your patience.
Nov 13, 2024 - 11:19 UTC
Uptime over the past 90 days. View historical uptime.
3Commas Systems Status Operational
90 days ago
99.96 % uptime
Today
3Commas Web User Interface Status ? Operational
90 days ago
99.9 % uptime
Today
Mobile App status ? Operational
90 days ago
99.9 % uptime
Today
Processing ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Gateways Operational
90 days ago
100.0 % uptime
Today
J2TX KYC Gateway ? Operational
90 days ago
100.0 % uptime
Today
Exchanges API Operational
90 days ago
99.62 % uptime
Today
Binance.com API Operational
90 days ago
100.0 % uptime
Today
Binance Futures API Operational
90 days ago
100.0 % uptime
Today
Binance Futures EEA API ? Operational
90 days ago
100.0 % uptime
Today
Binance.US API Operational
90 days ago
100.0 % uptime
Today
Bitfinex API Operational
90 days ago
100.0 % uptime
Today
Bitget API Operational
90 days ago
100.0 % uptime
Today
Bitstamp API Operational
90 days ago
100.0 % uptime
Today
Bybit API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced API Operational
90 days ago
100.0 % uptime
Today
Gate.io API Operational
90 days ago
100.0 % uptime
Today
Gemini API Operational
90 days ago
94.15 % uptime
Today
HTX API Operational
90 days ago
100.0 % uptime
Today
Kraken API Operational
90 days ago
99.92 % uptime
Today
KuCoin API Operational
90 days ago
100.0 % uptime
Today
OKX API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced Perpetual Futures Operational
90 days ago
100.0 % uptime
Today
3Commas Tools Operational
90 days ago
100.0 % uptime
Today
Signal Bot (Beta) Operational
90 days ago
100.0 % uptime
Today
DCA bot deals ? Operational
90 days ago
100.0 % uptime
Today
SmartTrade deals ? Operational
90 days ago
100.0 % uptime
Today
GRID bot deals ? Operational
90 days ago
100.0 % uptime
Today
Terminal deals ? Operational
90 days ago
100.0 % uptime
Today
Options bot deals ? Operational
90 days ago
100.0 % uptime
Today
Demo (Paper) Trading Operational
90 days ago
100.0 % uptime
Today
Signals Operational
90 days ago
99.97 % uptime
Today
Marketplace signals ? Operational
90 days ago
99.94 % uptime
Today
TradingView signals ? Operational
90 days ago
100.0 % uptime
Today
Technical analysis (RSI, ULT, BB, MFI, CCI) ? Operational
90 days ago
100.0 % uptime
Today
QFL ? Operational
90 days ago
100.0 % uptime
Today
Custom TradingView Webhook Signals ? Operational
90 days ago
99.94 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Telegram Bot (Xcommas) ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Mobile apps Notifications ? Operational
90 days ago
100.0 % uptime
Today
Website Notifications ? Operational
90 days ago
100.0 % uptime
Today
3Commas Asset Manager Operational
90 days ago
99.93 % uptime
Today
Asset Manager Dashboard ? Operational
90 days ago
99.93 % uptime
Today
Client Portal ? Operational
90 days ago
99.93 % uptime
Today
API for developers ? Operational
90 days ago
99.93 % uptime
Today
3Commas Support and Help Centre ? Operational
90 days ago
99.99 % uptime
Today
Support Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Support Mobile App Messenger ? Operational
90 days ago
99.99 % uptime
Today
Help Centre ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Coinbase Advanced: Scheduled Maintenance – 19th July at 1400-1800hrs UTC Jul 19, 2025 14:00-18:00 UTC

Dear Coinbase Traders,

Coinbase has scheduled an update for around 16:00 UTC on Saturday, July 19. The update is expected to take up to four hours. During this period, trading on Coinbase.com (Simple and Advanced Trade) will not be available. However, user accounts will remain accessible during this period.

More information can be found here: https://status.coinbase.com/incidents/c3x9v4xxgmty
Posted on Jun 25, 2025 - 07:52 UTC
Jul 6, 2025

No incidents reported today.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Kraken: Scheduled Website and API Maintenance - 03rd July 0700-0715hrs UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 07:00 UTC
Scheduled - Dear Kraken traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 03rd July between 07:00hrs to 07:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.

Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/q1wlb0xw2b5r
Jul 1, 07:02 UTC
Gemini: REST API Maintenance – 03rd July 0200-0300hrs UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST API will undergo maintenance on July 03, from 02:00 to 03:00 UTC, lasting approximately 60 minutes. Customers may experience brief timeouts when executing orders during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/cvdlflgk0zb6
Jul 2, 17:53 UTC
Jul 2, 2025
Gate.io: Scheduled Spot Trading Engine Upgrade – 02nd July 1600-1630hrs UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the spot trading engine at 16:00 – 16:30hrs UTC on 02nd July, 2025.
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on the Gate.io website, here: https://www.gate.com/announcements/article/45872
Jul 1, 07:00 UTC
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Coinbase Advanced: Degraded Performance – 26th June around 2227hrs UTC
Resolved - Dear Traders,

We have become aware that Coinbase reported a temporary degraded performance when trading on Advanced Trade on June 26th at 22:27 UTC.

As of 19:25hrs UTC 27th June, the issue has been resolved.

Coinbase reported the issue on their Status Page: https://status.coinbase.com/incidents/g1njcg5p8rxg
Jun 26, 18:00 UTC
Gemini: REST API Maintenance – 26th June 1630-1730hrs UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 16:30 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST API will undergo maintenance on June 26, from 16:30 to 17:30 UTC, lasting approximately 60 minutes. Customers may experience brief timeouts when executing orders during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/w4mqg4fpng55
Jun 26, 16:25 UTC
Kraken: Scheduled Website and API Maintenance - 26th June 0700-0715hrs UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:00 UTC
Scheduled - Dear Kraken traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 26th June between 07:00hrs to 07:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.

Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/kl7bn9txwqs9
Jun 25, 07:41 UTC
Gemini: REST API Maintenance – 26th June 0500-0600hrs UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST API will undergo maintenance on June 26, from 05:00 to 06:00 UTC, lasting approximately 60 minutes. Customers may experience brief timeouts when executing orders during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/fhkhf5fydt1c
Jun 25, 13:26 UTC
Jun 25, 2025
🛠 Important Service Notice for OKX Users in the European Economic Area
Resolved - Support for my.okx.com users was added to 3Commas on 21st June 2025; currently it enables OKX users from the EEA region to link and update OKX API connections using the API & Secret key method (support for Fast Connect will be released soon!).

The Help Articles for connecting/updating OKX exchange connections has been updated and is available here:
https://help.3commas.io/en/articles/3109057-okx-how-to-connect-or-update-the-connection-via-fast-connect-or-api-keys

Thank you for your patience during this time!
Jun 25, 09:50 UTC
Identified - What's happening?
Between June 11th and June 18th, 2025, OKX is migrating EEA-based users who previously accessed OKX via their global website to a new localized platform: my.okx.com.

As a result of this change, the internet endpoints used by 3Commas to communicate with OKX for EEA users will no longer function as expected. These updated addresses are not yet supported by 3Commas.
Our team is actively working to implement compatibility, with support expected by the end of June.

❓ Am I Affected?
If your OKX account was created in an EEA country, you are likely affected. OKX directly emailed affected users, so please check your email inbox (and spam folder) for any communications from OKX confirming the migration.

EEA countries include:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Plus EFTA countries: Iceland, Liechtenstein, and Norway

⚠ Impact on Trading
3Commas will temporarily lose the ability to place, modify, or cancel orders on migrated OKX EEA accounts. Users may experience a service disruption during this transition window.

✅ Recommended Actions
Between June 11th and the end of June, we advise all affected users to:
* Monitor Your Trades: Keep a close eye on any open positions via my.okx.com, as 3Commas will be unable to take trading actions during this period if you OKX account is migrated.
* Act Directly on OKX: Log in to your OKX EEA account to manually adjust or manage your trades if needed.
* Stay Updated: We will post updates and resolution confirmation via this Status Page. Support for the new OKX infrastructure is anticipated by the end of June.

🙏 We’re Here to Help
We understand this may cause disruption, and we appreciate your patience. These changes are required by OKX to enhance service for EEA users. If you have any questions, please don’t hesitate to reach out — our support team is ready to assist.
Jun 10, 14:36 UTC
Jun 24, 2025
Gemini: Service Disruption – REST API Requests – 24th June 0238–0454hrs UTC
Resolved - Dear Traders,

We were informed of technical issues with Gemini on 24th June between 02:38 and 04:54 UTC, during which customers may experience brief timeouts when executing orders via the REST endpoints.

The incident is now resolved.

More information can be found here: https://status.gemini.com/incidents/3s3t3ph4q58v
Jun 24, 02:30 UTC
Jun 23, 2025
Gate.io: Scheduled Spot Trading Engine Upgrade – 23 June, 1600-1630hrs UTC
Resolved - Dear Traders!

Earlier this week, Gate.io announced that it would be conducting maintenance to update and optimize its Spot Trading Engine.
The maintenance lasted approximately 30 minutes and was carried out from 16:00 to 16:30 UTC on June 23, 2025. During this time, there may have been brief interruptions in trading and requests (approximately 1 second) for all affected trading pairs.

The maintenance is now complete.

More information can be found here: https://www.gate.com/announcements/article/45724
Jun 23, 16:00 UTC
Intercom: Major outage – 3Commas Support Chat widget, Emails and Help Center – 23rd June 0802 - 0805hrs UTC
Resolved - Dear Traders,

Our support provider, Intercom, recently reported a major outage on June 23rd between 08:02 - 08:05 UTC. All Intercom tools could be unavailable to the users during this period, affecting the processing of emails, messages, notifications, and access to the 3Commas Help Center.

The Intercom team has already identified and fixed the issue.

Thank you for your patience and understanding.

More info can be found here:
https://www.intercomstatus.com/us-hosting/incidents/01JYDXFV71SVQKBN32KZA10FDB
Jun 23, 08:00 UTC
Gemini: Service Disruption – REST API Requests – 23rd June 0138–0219hrs UTC
Resolved - Dear Traders,

We were informed of technical issues with Gemini on 23rd June between 01:38 and 02:19 UTC, during which customers could receive errors when requesting the REST API endpoint.

The incident is now resolved.

More information can be found here: https://status.gemini.com/incidents/5bcgcdpdrgr4
Jun 23, 01:30 UTC
Jun 22, 2025

No incidents reported.

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