Update - We are continuing to work on a fix for this issue.
Nov 23, 2022 - 16:34 UTC
Update - Update: On 14th November at 1500hrs UTC+0, FTX.US is now also unavailable for users to log-in, markets and order book data is no longer provided. The information on the previous update still stands.
Nov 14, 2022 - 15:29 UTC
Update - Dear FTX.com and FTX.US traders,

We have not received any concrete response from FTX about the API processing engine and we continue to follow up with the FTX team constantly. Please also know that Binance has blocked FTT deposit and will delist FTT.

Open orders and positions cannot be closed on FTX.com or FTX.US, or via 3Commas (which relies on FTX being operational). FTX has shut down withdrawals and their trading interface, including the API connection with 3Commas. Unfortunately, 3Commas has no special access to FTX and we are unable to help users withdraw funds or close open positions.

In response to this, 3Commas is removing all advertising and other mentions of FTX features from our website materials to avoid confusing our customers. Previously you could use all the features of the 3Commas Pro subscription on FTX for free, but that is no longer applicable due to the limitations they’ve imposed.

The only source of news for FTX has been infrequent posts on their Twitter pages:

https://twitter.com/FTX_Official
https://twitter.com/SBF_FTX

__________________________________________________________

Important announcement for all 3Commas users IF FTX. service is restored. By continuing to use FTX exchange for trading with 3Commas you acknowledge that:

1) FTX.com is experiencing a situation impacting the ability of their customers to conduct trades or withdraw funds
2) 3Commas has suspended the connection of FTX exchange accounts
3) 3Commas trading tools and features may not function normally due to liquidity and other technical issues on the FTX exchange
4) You make your own decisions regarding closing down active trades and open Futures positions on FTX
5) You understand that any trading with FTX is at your own risk

3Commas cannot access your funds or assist in any way with withdrawals from FTX - additionally, 3Commas cannot provide you with reports that can be used for tax filings and recommend you export your order history and current balances on your FTX accounts and sub-accounts as soon as possible in case the FTX website becomes unavailable.

During this time of uncertainty, we urge 3Commas users to be especially vigilant of scams. It is highly likely that bad actors will try to take advantage of this situation. You can read this blog - https://3commas.io/blog/3commas-security-update-october-20, to get more tips about how to protect yourself.

__________________________________________________________

We’ve selected the top questions from our user community and answered them. Here are the top questions and answers:

Q) Why am I unable to cancel FTX trades and bot deals?
A) Eventually the trades will time-out. They’ve been stuck for the past 48 hours and 3Commas has received no response from FTX exchange despite repeated attempts to communicate with them. 3Commas will continue to follow up with them and update our status page as soon as we get new information.


Q) I’m worried about account security (should I create a new 3Commas account due to the FTX issue?)
A) 3Commas user accounts were not hacked so creating a new account is not required, also you will lose your trading history and Bot settings etc. As a precaution we recommend all users enable 2FA as this will offer much better security than just a username and password.


Q) What should I do about any active FTX trades in 3Commas?
A) Cancel the trade (it may take up to 48 hours to clear from the Active Deals or SmartTrades page)


Q) Will I still be able to retrieve my FTX trading history?
A) Yes, as long as you do not delete the FTX exchange connections from 3Commas.


Q) Alameda Research is an investor in 3Commas. How does this impact 3Commas?
A) 3Commas received funding from Alameda Research as part of our Series B investment round. They are not a majority stakeholder, and we already have the cash, so there will be no operation impact to 3Commas services other than the technical issues related to trades on FTX.


Q) Does Alameda Research or FTX have access to 3Commas user info?
A) No, we do not provide user info to any exchange. We follow GDPR policies strictly, and all user info is confidentially maintained on the 3C platform.

Check the full FAQ here - https://help.3commas.io/en/articles/6735666-ftx-faq

Nov 13, 2022 - 22:50 UTC
Identified - FTX.com’s API and Order Processing engine is not responding to requests.

Please manage your active orders and positions on the FTX.com website or mobile app, with the future of FTX.com being uncertain, please exercise caution if you are still trying to actively trade on this exchange.

Nov 12, 2022 - 12:29 UTC
3Commas Systems Status Operational
90 days ago
100.0 % uptime
Today
3Commas Web User Interface Status ? Operational
90 days ago
100.0 % uptime
Today
Mobile App status ? Operational
90 days ago
100.0 % uptime
Today
Processing ? Operational
90 days ago
100.0 % uptime
Today
Payment Processing Gateways Operational
90 days ago
100.0 % uptime
Today
Exchanges API Major Outage
90 days ago
98.3 % uptime
Today
Binance.com API Operational
90 days ago
100.0 % uptime
Today
Binance Futures API Operational
90 days ago
100.0 % uptime
Today
BitMex API Operational
90 days ago
99.82 % uptime
Today
Bybit API Operational
90 days ago
100.0 % uptime
Today
Coinbase Pro API Operational
90 days ago
100.0 % uptime
Today
Kraken API Operational
90 days ago
100.0 % uptime
Today
FTX API Major Outage
90 days ago
69.72 % uptime
Today
Binance.US API Operational
90 days ago
100.0 % uptime
Today
KuCoin API Operational
90 days ago
100.0 % uptime
Today
Bittrex API Operational
90 days ago
100.0 % uptime
Today
Bitfinex API Operational
90 days ago
100.0 % uptime
Today
Bitstamp API Operational
90 days ago
100.0 % uptime
Today
Huobi Global API Operational
90 days ago
100.0 % uptime
Today
OKX API Operational
90 days ago
100.0 % uptime
Today
Deribit API Operational
90 days ago
100.0 % uptime
Today
Gate.io API Operational
90 days ago
100.0 % uptime
Today
Gemini API Operational
90 days ago
99.97 % uptime
Today
Crypto.com API Operational
90 days ago
100.0 % uptime
Today
3Commas Tools Operational
90 days ago
100.0 % uptime
Today
DCA bot deals ? Operational
90 days ago
100.0 % uptime
Today
SmartTrade deals ? Operational
90 days ago
100.0 % uptime
Today
GRID bot deals ? Operational
90 days ago
100.0 % uptime
Today
Terminal deals ? Operational
90 days ago
100.0 % uptime
Today
Options bot deals ? Operational
90 days ago
100.0 % uptime
Today
HODL bot deals Operational
90 days ago
100.0 % uptime
Today
Paper Trading Operational
90 days ago
100.0 % uptime
Today
Signals Operational
90 days ago
100.0 % uptime
Today
Marketplace signals ? Operational
90 days ago
100.0 % uptime
Today
TradingView signals ? Operational
90 days ago
100.0 % uptime
Today
Technical analysis (RSI, ULT, BB, MFI, CCI) ? Operational
90 days ago
100.0 % uptime
Today
QFL ? Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Telegram Bot (Xcommas) ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Mobile apps Notifications ? Operational
90 days ago
100.0 % uptime
Today
Website Notifications ? Operational
90 days ago
100.0 % uptime
Today
API for developers ? Operational
90 days ago
99.92 % uptime
Today
3Commas Wallet ? Operational
90 days ago
100.0 % uptime
Today
3Commas Support and Help Centre ? Operational
90 days ago
99.99 % uptime
Today
Support Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Support Mobile App Messenger ? Operational
90 days ago
99.99 % uptime
Today
Help Centre ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022
Completed - The scheduled maintenance has been completed.
Dec 8, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:55 UTC
Scheduled - Please be aware Kraken Spot exchange will be unavailable for 15 minutes for scheduled maintenance
More information available here: https://status.kraken.com/incidents/cpfr3jrlrntl

Dec 8, 18:10 UTC
Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - Kraken report the incident is resolved
Dec 5, 22:38 UTC
Monitoring - Kraken are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. They are working to resolve the issue and will update as soon as they have more information.

More information here on Kraken's website: http://status.kraken.com/incidents/g8gzt0xsgkwz

Dec 5, 20:46 UTC
Dec 4, 2022
Resolved - Kraken reported problems using their Web Interface and API connections, 4th December 2139hrs UTC until 5th December 0507hrs UTC.
https://status.kraken.com/incidents/kb6ls5dbnphz

Dec 4, 21:30 UTC
Dec 3, 2022

No incidents reported.

Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 00:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:51 UTC
Scheduled - Gemini report that they will perform rolling FIX API Session restarts, and FIX connections will briefly disconnect and reconnect.
All user interfaces and trading should remain available.
More information is available on the Gemini website, here: https://status.gemini.com/incidents/try25rzgslj1

Dec 1, 16:18 UTC
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 10:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

The upgrade will take approximately 1 hour.

The web page and the API may work intermittently, but processing will not be affected.

Full access to the service will be restored after the update is completed.

During the update, if the 3Commas interface is unavailable, check your positions directly on your exchange.

Thank you.

Dec 1, 09:46 UTC
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Completed - The scheduled maintenance has been completed.
Nov 25, 14:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 13:50 UTC
Scheduled - Gate.io have announced scheduled maintenance to perform Spot Order Processing Engine upgrades.
More information is on Gate's website, here: http://www.gate.io/article/28797

Nov 24, 20:17 UTC