After monitoring, as of 16:12 UTC July 29, 2025, the issue causing checkout latency issues has been fully resolved. The checkout service is stable and working as expected.
Posted Jul 30, 2025 - 06:21 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2025 - 16:19 UTC
Identified
Dear Traders,
Our payment processing partner, Paddle.com, reported that some customers may experience increased latency during checkout on July 28th, from 14:34 UTC.
Currently, the team has rolled back some changes, which has stabilised the service.