Important: Coinbase Pro accounts migrated to Coinbase Advanced Trade

Incident Report for 3Commas

Resolved

This incident has been resolved.
Posted Dec 15, 2023 - 09:47 UTC

Monitoring

Last June, Coinbase announced that they will be replacing Coinbase Pro with their new enhanced trading platform, Coinbase Advanced Trade. (Link to announcement here: https://www.coinbase.com/blog/hello-advanced-trade-goodbye-coinbase-pro)

Coinbase report that on 20th November they have completed the migration of all Coinbase Pro balances to Coinbase Advanced.
This migration has caused many users' trades, deals and Grid bots to create a significant amount of error messages.

If you are affected by the migration, please follow these steps:
1. If you haven't already, connect your Coinbase Advanced Trade account to 3Commas with the help of our guide: https://help.3commas.io/articles/8228623
2. Stop your existing Coinbase Pro bots to prevent them from opening new deals.
3. Start recreating the bots you wish to continue using with your Coinbase Advanced Trade account.
4. Coinbase have already transferred your funds from Coinbase Pro to Coinbase Advanced Trade.

Note: if you have any stuck DCA bot deals that were active during the migration, please Cancel them (do not click Close at Market) and they can be recreated as SmartTrades to sell the coins bought by the bots.

For questions on Coinbase Advanced or the migration, please review the FAQ provided by Coinbase here: https://help.coinbase.com/en/pro/managing-my-account/account-information/transitioning-to-advanced-trade or contact the Coinbase support team.

Link to Coinbase announcement on Twitter regarding the migration: https://twitter.com/coinbase/status/1726712814650445853
Posted Nov 21, 2023 - 19:09 UTC