Intercom: Major outage – 3Commas Support Chat widget, Emails and Help Center – 29th May 1825hrs UTC

Incident Report for 3Commas

Resolved

The Intercom team has fixed the issue and has seen full recovery at 14:28 UTC.

Posted May 29, 2025 - 14:35 UTC

Investigating

Dear Traders,

Our support provider, Intercom, recently reported a major outage on May 29th at 18:25 UTC. All Intercom tools can be unavailable to the users, affecting the processing of emails, messages, notifications, and access to the 3Commas Help Center.

The Intercom team is working on identifying and fixing the issue.

Thank you for your patience and understanding.

More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01JWE6XT8Z33YWCWBDWVX77YPF

Posted May 29, 2025 - 14:31 UTC

This incident affected: 3Commas Support and Help Centre (Support Web Messenger, Support Mobile App Messenger, Help Centre).