Identified - We are currently experiencing an issue affecting upgraded Bybit UTA accounts. While trading and exchange connections are working properly for non-upgraded users, those with upgraded Bybit UTA accounts are facing connection issues.
Our team is actively working on a fix to resolve this issue as quickly as possible. We will keep you updated on the progress and let you know as soon as the issue is resolved.
We apologize for the inconvenience and appreciate your patience.
Sep 30, 2024 - 12:20 UTC
Investigating - Dear Traders,
We have been made aware that updating Bybit API connection via Fast Connect is experiencing issues. We are actively working to resolve this ASAP and will update you once we have more information.
Please monitor your trades directly on the exchange for the time being. Thank you for your patience.
Please remember, you can review the latest status of 3Commas, including our supported exchanges, for planned and unplanned maintenance notifications at: status.3commas.io
Sep 30, 2024 - 11:32 UTC
Identified - Dear traders, Thank you for your patience as we performed testing with the upgraded Bybit UTA account option became available on September 13th, 2024 and mentioned in our previous message.
NOTE: At this time, we still recommend that you do not upgrade your Bybit account to the new UTA mode.
Testing so far has shown the following results:
New 3Commas Users (or existing 3Commas Users connecting Bybit for the first time) 1. If you have NOT upgraded to the new UTA mode that supports Inverse Futures, then you will see the following Bybit exchange account types created on the “My Portfolio” page and be able to trade without issue: + Bybit Spot, Bybit Futures USDT Perpetual and Bybit Futures Inverse Perpetual
2. Users that upgrade their Bybit UTA account type on the exchange (or have been “force-upgraded” by Bybit) and attempt to connect this to 3Commas for the first time: + Bybit Spot will be connected and trading is possible - Bybit Futures USDT Perpetual account will be connected but show no balance and trading is not possible - Bybit Futures Inverse account is not created and cannot be linked to 3Commas
For existing 3Commas Users that previously had Bybit connected before the 13th September: 1. If you have NOT upgraded to the UTA mode that supports Inverse Futures, then you will be able to trade as normal, without issue
2. If you upgraded your Bybit UTA account (or have been “force-upgraded” by Bybit): + Bybit Spot trading is possible - Bybit Futures USDT Perpetual account will show no balance and trading is not possible - Bybit Futures Inverse Perpetual account will show no balance and trading is not possible
Our team is hard at work to implement changes required to support and test the new Bybit UTA account types and we’ll publish a further update when the changes are released.
Thank you for your continued patience and understanding! You may also find the information above in our corresponding Help Article, here: https://help.3commas.io/articles/9857431
Sep 24, 2024 - 09:50 UTC
Investigating - NOTE: This message only applies to users that trade Futures with Bybit
Dear traders,
Bybit recently announced that they will release a new upgrade option for their exchange accounts on September 13th, 2024. If you are in a region where Futures trading is still permitted by Bybit, you may have already received a message regarding the introduction of Inverse Derivatives Trading to Unified Trading Account (UTA).
At this time, 3Commas is unsure of the impact of this upgrade and the effect it may have for your trades and bots, and we strongly recommend that users DO NOT upgrade their Bybit account until further notice. Bybit have stated they will automatically upgrade user accounts that have no funds, active orders or positions in the Inverse Futures account between 13th and 26th of September, we would recommend transferring a small amount of funds into the Inverse Futures account to avoid being automatically upgraded.
When the upgrade is released, 3Commas will perform in-house testing to verify the compatibility of the new Bybit account functions, and post a further update to keep you informed. If you choose to upgrade your Bybit account before 3Commas has completed testing then this is at your own risk. Thank you for your patience and understanding!
Completed -
The scheduled maintenance has been completed.
Oct 29, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:30 UTC
Scheduled -
Dear Gemini Traders,
The Gemini Exchange FIX, REST, and Websockets APIs will be undergoing maintenance on 29th October, 14:30 to 16:00hrs UTC, and be unavailable for approximately 90 minutes.
Please note that this is a rough estimate and the precise time when services return may change slightly. Users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
The 3Commas payment processing partner, Paddle.com, has reported that some customers may have experienced issues completing the checkout step on 27th October between 14:17 and 14:42 UTC, which may have caused delays in payment processing.
Currently, the issue has been resolved, and checkouts are being processed normally. If you have any questions or concerns, please contact the Paddle.com Customer Support team at sellers@paddle.com.
Completed -
The scheduled maintenance has been completed.
Oct 26, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 03:54 UTC
Scheduled -
Dear Coinbase Traders,
Coinbase has scheduled an update for around 16:00 UTC on Saturday, October 26. The update is expected to take up to two hours. During this period, trading on Coinbase.com (simple and advanced trading) will not be available. However, user accounts will remain accessible during this period.
Resolved -
Kraken has reported that a fix has been implemented and the incident has been resolved.
Oct 25, 04:00 UTC
Investigating -
Kraken has updated its system status to say that they are experiencing connectivity issues with the API connection. Please monitor your critical trades or bot deals using the Kraken website as soon as the issue is reported as resolved.
Completed -
The scheduled maintenance has been completed.
Oct 24, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 16:00 UTC
Scheduled -
Dear Traders,
Gate.io is going to upgrade and optimize the spot trading engine from 16: 00 – 16: 30 UTC on 24 October 2024. The upgrade will take about 30 minutes and partial service of spot trading will be unavailable during the process.
We expect there will be trading interruption (less than 1 second) and query interruption (less than 1 second). If you are an affected trader and API user, please adjust your strategies beforehand.
Completed -
The scheduled maintenance has been completed.
Oct 24, 16:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 16:00 UTC
Scheduled -
Dear Traders,
Gate.io is going to upgrade and optimize the USDT & BTC margin perpetual contracts from 16:00 - 16:10 UTC on 24 October, 2024. The upgrade will take about 10 minutes and partial service will be unavailable during the process.
There might be trading interruption (about 1 second) and query interruption (about 1 second) on all affected contracts during the process. Please adjust your strategies beforehand.
Completed -
The scheduled maintenance has been completed.
Oct 22, 16:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 15:00 UTC
Scheduled -
Dear Gemini Traders,
The Gemini Exchange FIX, REST, and Websockets APIs will be undergoing maintenance on 22nd October, 15:00 to 16:30hrs UTC, and be unavailable for approximately 90 minutes.
Please note that this is a rough estimate and the precise time when services return may change slightly. Users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
Completed -
The scheduled maintenance has been completed.
Oct 22, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 16:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 03:52 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 03:52 UTC
Scheduled -
Dear Traders,
Gate.io is going to upgrade and optimize the Spot trading engine from 16:00 to 16:30 UTC on 22 October 2024.
The upgrade will take about 30 minutes, and partial service of spot trading will be unavailable during the process.
Gate.io expects there will be trading interruption (less than 1 second) and query interruption (less than 1 second). Please adjust your strategies beforehand.
Completed -
Maintenance has been postponed for an unspecified period of time. None of the planned work has yet been carried out.
Oct 22, 13:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled -
Dear Traders,
Bybit will perform maintenance on UTA Pro accounts from October 21 06:00 hours to October 25 10:00 hours UTC. During the maintenance period, there may be trading interruptions of up to 10 seconds while your account is processed. Please monitor your deals additionally on the exchange during this period.
Oct 14, 08:58 UTC
Resolved -
This incident has been resolved.
Oct 18, 07:29 UTC
Identified -
Dear Traders,
We have been made aware that there is a problem with Email delivery that started at 12:12 UTC and this may affect notifications and the timely delivery of log-in verification codes.
The issue has been identified and a fix is being implemented.
If you are unable to log-in to 3Commas, please monitor your critical positions directly on the exchange.
The Kraken reported that the Spot Exchange Website and API underwent maintenance as they upgraded their systems on Thursday, 17th October, from 07:13 to 07:23 hrs UTC Following maintenance, markets briefly entered cancel-only mode and then post-only mode before returning to full functionality.
Resolved -
This incident has been resolved.
Oct 16, 15:28 UTC
Investigating -
Dear Traders,
We’ve been made aware of technical issues with Gemini and are monitoring the situation closely. They are investigating reports of potential service disruption impacting the exchange regarding a delay in recurring orders.
The 3Commas payment processing partner, Paddle.com, has reported that some customers may have experienced delays in completing orders today, 16 October, between 08:13 and 08:27 UTC. During that time, customers faced delays in receiving order confirmation emails and notifications.
Currently, the issue has been resolved, and all pending orders were processed successfully, and notifications were sent out. If you have any questions or concerns, please contact the Paddle.com Customer Support team at sellers@paddle.com.
Please keep in mind that you can always review the latest status of 3Commas, including our supported exchanges, for planned and unplanned maintenance notifications at status.3commas.io
Oct 16, 04:00 UTC