A fix has been implemented and we are monitoring the situation closely. Please contact our support team if you are still facing issues with Custom TradingView Signals.
Thank you for your patience.
Nov 14, 2024 - 10:04 UTC
Investigating - Dear Traders,
Some users reported issues where their DCA/Signal bot signals from Tradingview may not have been received by 3Commas, as a precaution, our team has applied an update to mitigate any potential issues while the matter is being investigated further.
Thank you for your patience.
Nov 13, 2024 - 11:19 UTC
Identified - We are currently experiencing an issue affecting upgraded Bybit UTA accounts. While trading and exchange connections are working properly for non-upgraded users, those with upgraded Bybit UTA accounts are facing connection issues.
Our team is actively working on a fix to resolve this issue as quickly as possible. We will keep you updated on the progress and let you know as soon as the issue is resolved.
We apologize for the inconvenience and appreciate your patience.
Sep 30, 2024 - 12:20 UTC
Investigating - Dear Traders,
We have been made aware that updating Bybit API connection via Fast Connect is experiencing issues. We are actively working to resolve this ASAP and will update you once we have more information.
Please monitor your trades directly on the exchange for the time being. Thank you for your patience.
Please remember, you can review the latest status of 3Commas, including our supported exchanges, for planned and unplanned maintenance notifications at: status.3commas.io
Sep 30, 2024 - 11:32 UTC
Identified - Dear traders, Thank you for your patience as we performed testing with the upgraded Bybit UTA account option became available on September 13th, 2024 and mentioned in our previous message.
NOTE: At this time, we still recommend that you do not upgrade your Bybit account to the new UTA mode.
Testing so far has shown the following results:
New 3Commas Users (or existing 3Commas Users connecting Bybit for the first time) 1. If you have NOT upgraded to the new UTA mode that supports Inverse Futures, then you will see the following Bybit exchange account types created on the “My Portfolio” page and be able to trade without issue: + Bybit Spot, Bybit Futures USDT Perpetual and Bybit Futures Inverse Perpetual
2. Users that upgrade their Bybit UTA account type on the exchange (or have been “force-upgraded” by Bybit) and attempt to connect this to 3Commas for the first time: + Bybit Spot will be connected and trading is possible - Bybit Futures USDT Perpetual account will be connected but show no balance and trading is not possible - Bybit Futures Inverse account is not created and cannot be linked to 3Commas
For existing 3Commas Users that previously had Bybit connected before the 13th September: 1. If you have NOT upgraded to the UTA mode that supports Inverse Futures, then you will be able to trade as normal, without issue
2. If you upgraded your Bybit UTA account (or have been “force-upgraded” by Bybit): + Bybit Spot trading is possible - Bybit Futures USDT Perpetual account will show no balance and trading is not possible - Bybit Futures Inverse Perpetual account will show no balance and trading is not possible
Our team is hard at work to implement changes required to support and test the new Bybit UTA account types and we’ll publish a further update when the changes are released.
Thank you for your continued patience and understanding! You may also find the information above in our corresponding Help Article, here: https://help.3commas.io/articles/9857431
Sep 24, 2024 - 09:50 UTC
Investigating - NOTE: This message only applies to users that trade Futures with Bybit
Dear traders,
Bybit recently announced that they will release a new upgrade option for their exchange accounts on September 13th, 2024. If you are in a region where Futures trading is still permitted by Bybit, you may have already received a message regarding the introduction of Inverse Derivatives Trading to Unified Trading Account (UTA).
At this time, 3Commas is unsure of the impact of this upgrade and the effect it may have for your trades and bots, and we strongly recommend that users DO NOT upgrade their Bybit account until further notice. Bybit have stated they will automatically upgrade user accounts that have no funds, active orders or positions in the Inverse Futures account between 13th and 26th of September, we would recommend transferring a small amount of funds into the Inverse Futures account to avoid being automatically upgraded.
When the upgrade is released, 3Commas will perform in-house testing to verify the compatibility of the new Bybit account functions, and post a further update to keep you informed. If you choose to upgrade your Bybit account before 3Commas has completed testing then this is at your own risk. Thank you for your patience and understanding!
Resolved -
Scheduled maintenance has been completed successfully.
Nov 20, 08:46 UTC
Investigating -
Dear Traders,
The 3Commas payment processing partner, Paddle.com, has reported that on November 20th, between 06:00 and 12:00 hrs UTC, they will upgrade their Production Environment Database.
This maintenance is expected to take around 6 hours to complete. During this period, less than a few minutes of downtime may occur.
Gate.io reported that they conducted maintenance yesterday to upgrade and optimize the USDT & BTC margin perpetual contracts. The maintenance took place from 16:00 to 16:10 UTC on 19 November 2024 and lasted about 10 minutes. During that time, there may have been brief interruptions in trading and queries (about 1 second) for all affected contracts.
Completed -
The scheduled maintenance has been completed.
Nov 19, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 UTC
Scheduled -
Dear Traders,
3Commas System Scheduled maintenance is going to take place on 19th November, between 0900 and 0930 hrs UTC.
During this time Demo (Paper) Trading may be intermittently unavailable for very brief periods.
Thank you for your understanding.
Please remember that you can review the latest status of 3Commas, including our supported exchanges, for planned and unplanned maintenance notifications at: status.3commas.io
Nov 18, 10:07 UTC
Completed -
The scheduled maintenance has been completed.
Nov 19, 08:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 UTC
Scheduled -
Dear Kraken Traders,
The Kraken Spot Exchange Website and API will be undergoing maintenance as they upgrade their systems on Tuesday, 19th November, from 08:00 to 08:15 hrs UTC, and be unavailable for approximately 15 minutes.
Please note that this is a rough estimate and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this timeframe.
During maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
Completed -
The scheduled maintenance has been completed.
Nov 19, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 UTC
Scheduled -
Dear Kraken Traders,
The Kraken Spot Exchange Website and API will be undergoing maintenance as they upgrade their systems on Tuesday, 19th November, from 03:00 to 03:30 hrs UTC.
Please note that this is a rough estimate and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this timeframe.
During maintenance, services may experience temporary interruptions.
Completed -
The scheduled maintenance has been completed.
Nov 18, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 16:00 UTC
Scheduled -
Gate.io have announced scheduled maintenance to perform Spot Trading Engine upgrade on 18th November between 16:00 and 16:30 UTC. It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.
Resolved -
This incident has been resolved.
Nov 14, 17:03 UTC
Monitoring -
Dear Traders, A fix has been implemented, we are monitoring the situation closely and will provide an update once the issue is reported as resolved.
Thank you for your patience.
Nov 14, 09:49 UTC
Update -
Dear Traders,
Our team is still actively investigating the issue. We are monitoring the situation closely and will provide an update once the issue is reported as resolved.
Please trade with caution and verify your positions directly on your exchange if necessary. Thank you for your patience.
Nov 13, 18:45 UTC
Investigating -
Dear Traders,
We are aware that some users are facing issues with the 3Commas services and encountering a 502 error and our team is actively investigating the issue.
Please trade with caution and verify your positions directly on your exchange.
We have been made aware that there was a problem with our internal price conditions (conditional orders/trailing/stop loss) and orders may have been processed with delays from 14:27 UTC to 18:00 UTC on November 14th.
Our team has found the issue and a fix has been implemented.
On November 14th, from 15:00 to 16:00 UTC, Gemini Exchange's FIX, REST, and APIs underwent maintenance and were unavailable for 60 minutes. During that period, customers may have experienced brief delays in processing events via the REST, FIX, and Websockets API endpoints.
Please note that the maintenance concluded successfully, but there might have been brief delays in deposits, withdrawals, settlement/clearing, and Instant Orders during the window.
We’ve been informed of technical issues with Gemini, where the incorrect price alerts were sent between 13 November 22:50 hrs and 14 November 01:49 hrs UTC. Currently, the incident has been resolved.
Completed -
The scheduled maintenance has been completed.
Nov 13, 16:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 UTC
Scheduled -
Dear Traders,
Gate.io is going to upgrade and optimize the USDT & BTC margin perpetual contracts from 16:00 - 16:10 UTC on 13 November, 2024. The upgrade will take about 10 minutes and partial service will be unavailable during the process.
There might be trading interruption (about 1 second) and query interruption (about 1 second) on all affected contracts during the process. Please adjust your strategies beforehand.
Completed -
The scheduled maintenance has been completed.
Nov 12, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 UTC
Scheduled -
Dear Traders,
Gate.io is going to upgrade and optimize the spot trading engine from 16:00 – 16:30 UTC on 12th November 2024. The upgrade will take about 30 minutes and partial service of spot trading will be unavailable during the process.
Gate.io expects there will be trading interruption (less than 1 second) and query interruption (less than 1 second). If you are an affected trader and API user, please adjust your strategies beforehand.
We have been made aware that there was a problem with deal start conditions from 11:52 UTC 8th November until 9:27 UTC 11th November and this may have affected opening deals.
A fix has been implemented however, for old bots please try the following workaround:
Edit the bot and make any changes in pairs/signals conditions, save the bot, then edit it again and revert the bot to your original settings.
Completed -
The scheduled maintenance has been completed.
Nov 7, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:00 UTC
Scheduled -
Dear Gemini Traders,
The Gemini Exchange FIX, AT, & REST APIs will be undergoing maintenance on 07th November, 14:00 to 15:00hrs UTC, and be unavailable for approximately 60 minutes. Customers may experience brief delays processing events via FIX, AT, & REST endpoints.
Please note that this is a rough estimate and the precise time when services return may change slightly. Users might experience brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
Completed -
The scheduled maintenance has been completed.
Nov 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:00 UTC
Scheduled -
Dear Traders,
3Commas System Scheduled maintenance is going take place on 7th November, between 0900 and 1000 hrs UTC.
During this time our web interface (only DCA), TradingView webhook processing and the 3Commas Developer API may be intermittently unavailable for very brief periods and bots processing could be affected.
We recommend you take caution by monitoring your critical trades directly on your exchange until the maintenance has been completed.
Thank you for your understanding.
Please remember that you can review the latest status of 3Commas, including our supported exchanges, for planned and unplanned maintenance notifications at: status.3commas.io
Nov 6, 09:06 UTC
Completed -
The scheduled maintenance has been completed.
Nov 7, 08:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled -
Dear Kraken Traders,
The Kraken Spot Exchange Website and API will be undergoing maintenance as they upgrade their systems on Thursday, 7th ONovember, 0800 to 0815hrs UTC, and be unavailable for approximately 15 minutes.
Please note that this is a rough estimate and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this timeframe.
During maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
The 3Commas payment processing partner, Paddle.com, has reported that some customers may have experienced delays in completing orders on November 6th between 11:17 and 11:49 UTC. During this time, customers faced delays in receiving order confirmation emails and notifications.
Currently, the issue has been resolved, all pending orders were processed successfully, and notifications were sent out by 11:49 AM UTC. If you have any questions or concerns, please contact the Paddle.com Customer Support team at sellers@paddle.com.